Terms of Service

These Terms of Service are an agreement between you and Nexus Bots B.V. ("Nexus", "we", "us"). They govern your access to and use of the Nexus platform.

Our Privacy Policy is incorporated into these terms by reference. If you accept these terms on behalf of an organisation, you confirm you have authority to bind it, and "you" means that organisation.

If you do not agree with these terms, do not use the service. Nothing here limits rights you have under consumer protection law that cannot be waived by agreement.

• You must be at least 16 years old, or the age of digital consent in your country if higher, and legally capable of entering this agreement.
• You must provide accurate account information and keep it current.
• You are responsible for safeguarding your credentials and for everything that happens under your account. We strongly recommend enabling two-factor authentication.
• Workspaces have owners, admins, and members. Owners and admins can add, remove, and change the access of other people, and can see the workspace content those people create. Keep workspace membership current, and remove access promptly when someone leaves.
• Notify us at the security address below as soon as you suspect unauthorised access.

Nexus lets you build automation flows visually and deploy them as bots across messaging channels, with a durable execution worker, analytics, and a template marketplace.

We provide the service on a commercially reasonable-efforts basis. Unless we have agreed a separate written service level agreement with you, we do not commit to a specific uptime percentage. Planned maintenance, third-party platform outages, and rate limits imposed by the platforms you connect can all affect availability.

Retries matter for correctness: when a flow is retried after a transient failure, the whole flow runs again. Design external actions in your flows to be idempotent so a retry does not duplicate real-world effects such as charges, bookings, or outbound messages.

You must not use Nexus, or allow anyone else to use it, to:

• break any applicable law, or infringe anyone’s intellectual property, privacy, or other rights;
• send unlawful bulk or unsolicited messages, or message people who have not consented where consent is required — including under the GDPR, PECR, CAN-SPAM, the TCPA, and the messaging policies of the platform you are using;
• impersonate a person or organisation, or operate a bot in a way designed to deceive people about who or what they are talking to;
• harass, threaten, defraud, or exploit anyone, or facilitate self-harm;
• distribute malware, run phishing, or attempt to gain unauthorised access to any system, account, or workspace, including probing other tenants;
• circumvent plan limits, quotas, rate limits, moderation, or any technical safeguard, including by creating multiple accounts;
• reverse engineer, decompile, scrape, or resell the service, except to the extent this restriction is unenforceable under applicable law;
• run load, stress, or penetration testing without our prior written consent;
• process special-category personal data, payment card numbers, or data subject to sector-specific regimes such as HIPAA, unless we have agreed to that in writing; or
• impose an unreasonable load on the service or interfere with anyone else’s use of it.

You are responsible for the behaviour of every bot you build, deploy, or publish, including bots generated with AI assistance and bots installed from the marketplace.

Nexusconnects to services we do not control. Your use of each one is governed by that provider's own terms as well as these, and you are responsible for complying with both.

• You must comply with the developer terms, platform policies, and messaging rules of every service you connect, including Telegram, Discord, Slack, Meta (WhatsApp, Messenger, Instagram), Twilio, Twitch, HubSpot, Google, and Stripe.
• You must hold valid authorisation for every account you connect, and you must not connect an account you do not control or have permission to use.
• A provider may change, rate-limit, deprecate, or withdraw its API at any time. If that breaks or removes a feature, we are not liable for the disruption, though we will make reasonable efforts to adapt or to tell you.
• We may suspend an integration if a provider requires it, or if continuing would put us or our users in breach of that provider’s terms.

You keep ownership of everything you provide: your flows, configuration, media, listings, and the messages routed through your bots ("Your Content").

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, adapt for formatting purposes, and display Your Content strictly as needed to operate and support the service for you. This licence exists so that the product can function; it gives us no right to use Your Content for any other purpose, and it ends when you delete the content or your account, apart from copies retained in backups until they cycle out and records we must keep by law.

If you publish a listing to the marketplace, you additionally grant us and installing users the licence described in section 10.

We do not claim ownership of, and do not use for our own purposes, the personal data of your end users.

Where we process personal data of your end users on your behalf, you are the controller and we are the processor. You are responsible for:

• having a lawful basis for the processing your bot performs;
• giving your end users the notice the law requires, including a privacy notice covering the bot;
• obtaining consent where consent is the basis, including for marketing messages; and
• responding to your end users’ rights requests. We will provide reasonable assistance, and we will not respond to such a request directly except to redirect the person to you.

Our Data Processing Agreement applies automatically. You do not need to request or sign it. Our Data Processing Agreement is incorporated into these terms by reference and takes effect when you accept them, for as long as we process end-user personal data on your behalf. It satisfies Article 28 of the GDPR and incorporates the Standard Contractual Clauses for transfers outside the EEA.

If your organisation needs a countersigned copy for its records, email huseyinmelihcelik@gmail.com and we will return an executed PDF.

Generate with AI runs on our own provider account and is a metered benefit of paid plans. AI nodes inside a deployed flow run on the API key from a connection you configure, billed to your own provider account. You are responsible for reviewing any generated flow before you save, run, or deploy it — we never do so automatically.

For AI nodes, your agreement with that provider governs their handling of the data, including retention and whether they use it to improve their models. We are not a party to it, we make no representation about it, and we are not liable for what that provider does with data sent under your own credentials. Keeping that key valid, funded, and within the provider's usage policies is your responsibility.

• AI output can be inaccurate, incomplete, or unsuitable. It is provided without warranty, and you must not rely on it for decisions requiring accuracy without independent verification.
• You must not submit prompts or content that violate section 4 or the usage policies of the underlying model provider.
• If a flow has no AI connection configured, the node returns placeholder text rather than calling any provider.
• Server-funded generation is a metered benefit of paid plans, subject to the monthly allowance and rate limits shown on the pricing page. We may adjust limits to protect service capacity.
• As between you and us, you own the flows generated for you, to the extent they are capable of ownership. We make no representation that AI output is original or non-infringing.

You grant us a non-exclusive, royalty-free licence to use the prompts you submit to the server-funded flow generator, the flow you submit for modification, the output it returns, and your acceptance or rejection of that output, in order to evaluate and improve that feature. This licence does not extend to conversations between your bots and their end users, to data obtained through Google APIs, or to data received from any connected platform. What is and is not used, and how to object, is set out in section 8 of our Privacy Policy.

Do not paste credentials, secrets, or other people's personal data into a generation prompt. Prompts are screened for values that look like secrets and rejected, but the screening is a safeguard rather than a guarantee.

• Paid plans are billed in advance through Stripe on the interval you select, and renew automatically until cancelled. Your subscription is governed by the price, interval, and terms shown at checkout.
• You authorise us and Stripe to charge your payment method for each renewal, and for any add-on packs you purchase.
• Cancel at any time from billing settings. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Prices are exclusive of VAT, sales tax, and other applicable taxes unless stated otherwise. Where we are required to collect tax, it is added at checkout.
• Prepaid add-on packs add quota for the current UTC month only and do not roll over.
• Except where the law requires otherwise, fees for completed billing periods are non-refundable and we do not provide partial refunds for unused time. If you are a consumer in the UK or EEA, your statutory cancellation rights are unaffected; note that by starting to use a paid plan immediately you may lose the 14-day withdrawal right for services already supplied.
• If a payment fails, we may retry it and may suspend paid features after notice. Persistent non-payment may lead to downgrade or termination.
• We may change prices with at least 30 days’ notice before the change applies to your next renewal. If you do not accept the change, cancel before the renewal date.
• If you dispute a charge, contact us first. Initiating a chargeback without contacting us may result in suspension.

If you publish

• You warrant that you own or have the rights to everything in your listing, that it does not infringe anyone’s rights, and that it does not contain malicious, deceptive, or unlawful functionality or embedded credentials.
• You are responsible for the accuracy of your listing, for any support you promise, and for compliance with the law wherever your buyers are.
• You grant us a licence to host, display, promote, and distribute your listing, and you grant each installing user a non-exclusive licence to use and modify the installed template for their own bots.
• Payouts are made through Stripe Connect and are net of our disclosed platform fee, plus any refunds, disputes, and taxes. You are responsible for your own tax obligations on the amounts you receive.
• We may review, unfeature, suspend, or remove any listing to protect users or the platform, and we may withhold payouts pending investigation of fraud or a rights complaint.

If you install or buy

• You get the licence described by the listing. You do not acquire ownership of the publisher’s underlying intellectual property.
• Templates are provided by their publishers, not by us. We do not warrant their fitness, security, or accuracy — review a template before deploying it.
• Fulfilled purchases are non-refundable except where the law requires otherwise or where we determine the listing was materially misrepresented.

We are a venue, not a party to the contract between publisher and buyer, except where we are the seller of record for payment processing. Report an infringing or harmful listing using the in-product report tool or by writing to huseyinmelihcelik@gmail.com.

Because Nexus Bots B.V. is established in the European Union and the marketplace hosts content published by other users, the Digital Services Act (Regulation (EU) 2022/2065) applies to us as a hosting service. This section sets out what that means in practice.

Points of contact

Our single point of contact for recipients of the service, and for Member State authorities, the European Commission, and the European Board for Digital Services, is huseyinmelihcelik@gmail.com. We accept communications in English and in Dutch.

Reporting illegal content

Anyone can notify us of content on Nexus they consider illegal, using the report tool on a marketplace listing or by emailing huseyinmelihcelik@gmail.com. To let us act, a notice should include:

• a sufficiently substantiated explanation of why the content is illegal;
• the exact URL, or other information locating the content;
• your name and email address, unless the notice concerns child sexual abuse material or one of the other offences where anonymity is protected; and
• a statement that you believe in good faith that the information in the notice is accurate and complete.

We confirm receipt without undue delay, decide in a timely, diligent, non-arbitrary, and objective manner, and tell you the outcome. Where automated tools are used in handling a notice, we will say so.

Content moderation and statements of reasons

We may remove a listing, disable access to it, demote or unfeature it, suspend the publishing account, or restrict monetisation, where content is illegal or breaches section 4 or section 10. Decisions are made by our review team, supported by automated checks for spam and abuse; automated checks alone do not remove a listing without human review.

When we restrict content you provided, we give you a clear and specific statement of reasons covering what was restricted, the legal or contractual ground, the facts relied on, whether automated means were used, and how to challenge the decision. You can appeal by replying to that statement within six months. We review appeals under human supervision, and reverse a decision where the appeal shows it was wrong. Nothing here limits your right to take a dispute to an out-of-court dispute settlement body certified under Article 21 of the Digital Services Act, or to a court.

Misuse

After giving prior warning, we may suspend for a reasonable period accounts that frequently provide manifestly illegal content, and the processing of notices or complaints from people who frequently submit ones that are manifestly unfounded.

The service, including its software, design, documentation, and the Nexus name and marks, belongs to us and our licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the service under these terms during your subscription. All rights not expressly granted are reserved.

Feedback you send us is given without obligation, and we may use it freely to improve the product without owing you compensation.

If you believe content on Nexus infringes your copyright, send a notice to huseyinmelihcelik@gmail.com identifying the work, the material, your contact details, and a statement of good-faith belief and accuracy. We remove infringing material and terminate repeat infringers.

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these terms, and not disclose it except to personnel and advisers bound by confidentiality obligations, or where disclosure is legally required and, where permitted, notice is given. This does not apply to information that is public through no fault of the receiving party, was already known to it, or was independently developed.

• You may stop using the service at any time. Account settings lets you export your data and delete your account; workspace deletion is permanent and is blocked while an active subscription or sole ownership would strand your collaborators.
• We may suspend or terminate access immediately, with notice where practical, for a material breach of these terms, a security or legal risk, a demand from a platform provider, non-payment, or conduct that harms other users or the service.
• Where suspension is for something you can fix, we will tell you what it is and give you a reasonable chance to fix it, unless doing so would create legal or security risk.
• On termination, your right to use the service ends. Export your data before you terminate; we may delete it after a reasonable period.
• Sections that by their nature should survive — content licences already granted to installing users, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, and governing law — survive termination.

You warrant that you will use the service lawfully, that you have the rights and authorisations you say you have for the accounts and content you connect, and that Your Content does not infringe anyone's rights.

To the fullest extent permitted by law, the service is provided "as is" and "as available", and we disclaim all warranties, whether express, implied, or statutory — including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. We do not warrant that the service will be uninterrupted, secure, or error-free, that defects will be corrected, that third-party platforms will remain available, that bots will produce any particular business outcome, or that marketplace content is accurate or safe.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply only to the extent permitted, and nothing in these terms affects the statutory rights of consumers.

Nothing in these terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and, for consumers, any liability that consumer protection law makes non-excludable.

Subject to that, and to the fullest extent permitted by law:

• neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data, however caused and on any theory of liability, even if advised of the possibility; and
• our total aggregate liability arising out of or relating to these terms or the service is limited to the greater of (a) the amounts you paid us for the service in the twelve months immediately before the event giving rise to the claim, and (b) one hundred euros (EUR 100).

These limits apply in aggregate across all claims, and reflect the allocation of risk that the pricing of the service is based on. Each party must take reasonable steps to mitigate its losses.

If you are using Nexusfor business purposes, you will defend and indemnify us against third-party claims, and reasonable legal costs, arising from your breach of these terms, your unlawful use of the service, the operation or content of the bots you deploy, Your Content, listings you publish, and your handling of your end users' personal data. We will notify you promptly of any such claim, give you reasonable control of the defence, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation on us without our written consent. This section does not apply to consumers.

We continue to develop the product, and features, plan limits, and integrations may change. Where a change materially reduces functionality you rely on, we will give reasonable notice when practical.

We may update these terms. We will post the revised terms with a new effective date, and for material changes we will give at least 30 days' notice by email or in the application before they take effect. If you do not accept a change, stop using the service and cancel before it takes effect; continuing to use the service afterwards means you accept the revised terms. Changes are not applied retroactively to a dispute that has already arisen.

• Entire agreement: these terms, the Privacy Policy, and any order form or written agreement we sign with you are the whole agreement, replacing anything said or written before.
• Assignment: you may not assign these terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability: if a provision is held unenforceable, it is modified to the minimum extent needed to be enforceable, and the rest stays in force.
• No waiver: not enforcing a provision on one occasion does not waive it.
• No third-party rights: no one other than the parties may enforce these terms, except that our affiliates may rely on the disclaimers and liability limits.
• Force majeure: neither party is liable for a failure caused by events beyond its reasonable control, excluding payment obligations.
• Notices: we send notices to the email on your account or post them in the application. Send legal notices to the address below.
• Independent contractors: nothing here creates a partnership, agency, joint venture, or employment relationship.
• Language: these terms are written in English, and the English version prevails over any translation.

These terms and any dispute arising out of them or the service, whether contractual or not, are governed by the laws of the Netherlands, without regard to conflict-of-law rules.

The parties submit to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. Nothing in these terms restricts your rights under EU consumer protection law, including Directive 2011/83/EU on consumer rights.

Before starting formal proceedings, please contact us at huseyinmelihcelik@gmail.com and give us 30 days to try to resolve the matter. Both parties agree to make a good-faith attempt to settle informally first. We are not currently committed to any alternative dispute resolution body under Article 13 of Directive 2013/11/EU, though we will consider a request to use one.

Legal notices and questions: huseyinmelihcelik@gmail.com
Security reports: security@hmcelik.com

Nexus Bots B.V.

See also our Privacy Policy, sub-processor list, and data deletion instructions.